Response And Visibility
Systems Review
Resident eCall
Wireless, waterproof, full-site range, pinpoint location on activation. No disruption to install, no hard-wiring costs. Residents get immediate access to care wherever they are in the building.
Caregiver Alerts
Instant mobile notifications, location-based routing, staff chat, and a two-minute response target. Staff respond to the right resident, faster, without crossing paths or losing time.
AI Floor Detection
Automatic bed exit detection, privacy-first design, zero pressure mat dependency. Detects movement before a fall occurs, not after. Alerts staff in time to intervene.
Management Information That Predicts, Not Just Reports
The nurse call data your system generates every shift is one of the most underused assets in your care home. Our platform turns that data into resident trend analysis, staffing optimisation, response time benchmarking, and early warning on residents whose needs are changing before a clinical incident occurs.
This is the difference between buying another system and having an accountable partner who helps the system improve day-to-day care.
Connect calls, response records and operational insight.
For sheltered and extra care housing, see digital warden call systems.
20% improvement in care efficiency
Faster incident response across every shift
CQC-ready audit trail built in from day one
Data-driven staffing decisions, not guesswork
“The difference between reactive and proactive care is data. We give you both the system and the insight.”
Why Care Home Groups Choose Altus for Nurse Call
Nurse call is not a commodity purchase. It is critical infrastructure. When a resident activates a call point, the response time and routing of that alert directly affects care quality, staff workload, and your CQC rating under the Safe and Responsive domains. Choosing the wrong system costs more to fix than it saved to install.
Altus connects your nurse call system directly to your digital care records, rostering platform, and management reporting. When a call pattern changes for a specific resident, that data surfaces in your care planning workflow automatically. Your team does not need to cross-reference systems manually or run reports by hand.
We work with multi-site care operators across the UK under a single managed service contract. One point of contact for installation, maintenance, and system support across every home in your portfolio. No juggling between suppliers. No gaps in coverage when something needs fixing overnight.
One Partner. Every System. Joined-Up Care.
A nurse call system should do more than sound an alert. Altus connects call data, response visibility and wider care systems so staff know where to go, managers can see what is happening and residents receive support sooner.
Nurse call explained
Nurse call questions care providers ask
Planning a project? Read our full guide: How to choose a nurse call system for a care home.
| System type | How it works | Best for | Watch out for |
|---|---|---|---|
| Wired | Call points cabled back to a central panel | New builds and major refurbishments | Disruptive and slow to install in an occupied home |
| Wireless | Call points and pendants on a radio network | Occupied homes that need minimal disruption and easy extension | Batteries and radio coverage need managing |
| Hybrid | Existing wired points extended with wireless devices | Homes with sound wiring that need wider coverage or new features | One partner needs to own both parts, or faults fall between suppliers |
What is a nurse call system in a care home?
A nurse call system lets residents and staff raise an alert from a call point, pendant or sensor. The alert reaches staff on a panel, pager or handset with the resident and location, so the right person responds. Modern systems also record every call and response for review.
Should a care home choose wired or wireless nurse call?
Wireless suits most occupied homes because it installs with little disruption and extends easily. Wired suits new builds and major refurbishments. Many homes keep sound wired points and add wireless devices. The deciding factors are the building, the existing system, the support contract and how data will be used.
How does nurse call support a CQC inspection?
CQC looks at whether care is safe and responsive. Nurse call records show how quickly calls were answered, at what times and by whom. Reviewing that data regularly, and acting on patterns such as slow night responses, gives managers evidence of oversight rather than a system that only sounds alarms.
What should nurse call data be used for?
Call and response data shows which residents call more often, when demand peaks and where responses slow down. Used well, it supports staffing decisions, care plan reviews and early conversations when a resident's needs change. Used badly, it sits unread in the panel. The difference is who owns the review.
Can nurse call connect to digital care records?
Yes, where both systems support it. Connecting nurse call to digital care records means call patterns can appear in the care planning workflow, so staff do not cross-reference systems by hand. Check what each supplier supports before committing, and agree who owns the integration after installation.
When should a care home replace its nurse call system?
Look at replacement when parts are no longer supported, faults are frequent, the system cannot record or report responses, or coverage misses parts of the building. A review of the current system, contracts and support costs shows whether upgrading, extending or replacing gives the best value.