IT, cyber, AI and support for care providers
Protect Margin, Service Levels And AI Readiness With Secure Care Infrastructure
Care providers now depend on networks, Wi-Fi, cloud systems, care records, AI tools and connected devices. If suppliers own these separately, cyber risk, downtime, support cost and missed AI opportunity sit in the gaps.
Use AI where it can improve gross profit by 1%, net profit by 3%, reduce admin, improve visibility or support better decisions.
resident, staff and operational data must be protected
AI Profit improvement
1% gross profit and 3% net profit improvement
Lower support cost
fewer handoffs, clearer ownership and better service levels
Essential controls
Technology support is now a care continuity issue.
Altus helps care groups reduce support cost, strengthen cyber resilience and prepare secure AI use cases that can automate admin, improve occupancy insight and target 1% gross profit and 3% net profit improvement.
As AI comes into care records and monitoring, boards need clear governance over it. Our sister company AIPEX advises boards on AI governance.
Cyber Readiness
Protect resident, staff and business information with practical controls.
- Cyber Essentials support
- Ransomware and phishing protection
- Access control and monitoring
AI With A Margin Target
Use AI where it can improve gross profit by 1%, net profit by 3%, reduce admin, improve visibility or support better decisions.
- Policy and governance
- Workflow review
- Safe automation use cases
Lower Support Cost
Replace supplier ping-pong with one accountable partner for the systems behind care.
- Managed networks and Wi-Fi
- Clear escalation routes
- Reduced downtime and duplicated work
Care IT and cyber explained
IT, cyber and AI questions care providers ask
What cyber security does a care home need?
At minimum: secure Wi-Fi and networks, up-to-date devices, strong access control with multi-factor authentication, reliable backups and staff who can spot phishing. Cyber Essentials sets out these basic controls, and the NHS Data Security and Protection Toolkit asks care providers to evidence how they protect personal data.
What is the Data Security and Protection Toolkit for care providers?
The Data Security and Protection Toolkit is the NHS self-assessment that shows an organisation handles personal data safely. Care providers complete it each year, and it is needed to use NHS services such as NHSmail and shared care records. Working through it also highlights practical gaps in IT and cyber controls.
Why is care home Wi-Fi so important now?
Care records, eMAR, nurse call handsets, telephony and resident devices all depend on the network. Weak or patchy Wi-Fi means staff re-enter notes, alerts arrive late and systems go offline. A site survey and managed network turn Wi-Fi from a background utility into reliable care infrastructure.
How can care providers use AI safely?
Start with a clear use case, such as reducing admin or improving reporting, not the tool. Agree what data the tool can see, who checks its output and how it fits existing policies. Keep personal data out of public AI tools unless the provider has approved the service and its data terms.
Why use one partner for care IT, networks and support?
When networks, devices, care systems and telephony sit with different suppliers, faults bounce between them and nobody owns the outcome. One accountable partner means one escalation route, clearer contracts and fewer hours lost to supplier ping-pong, especially overnight and across several homes.
Recover capacity, reduce spend, improve outcomes
Find the support savings, close the cyber gaps and prepare for useful AI.
Altus reviews your systems, suppliers, contracts, support routes, reporting gaps, cyber risk and AI readiness, then shows where to recover staff capacity, reduce spend, improve service levels and strengthen resident safety.